FAQ

How long does the braiding process take?


As no braids or applications are the same, the amount of time varies between the styles and lengths chosen by the client. During the consultation you will be made fully aware of the approximate amount of time your appointment with us will take.




Do I need a consultation?


Absoutely! For your first visit at Africa Queen you will need a consultation so the stylist can familiarize herself with you, your hair, and the exact style of braiding or application you would like. The consultation roughly takes 1/2 hour and is free of charge. However, if you are coming into to visit us from afar you can let us know in advance and the consultation will come directly before the appointment.




Will it ruin my natural hair?


Not at all! At Africa Queen it is our top priority to help protect and nourish the health of your natural hair. All our braids, extensions and applications are free of the use of glue or any bonding materials. Braiding actually helps protect the hair from the environment giving it the best opportunity to grow.




Does it hurt?


No beauty comes without a little pain. For a strong hold and tight braid-work there will be some uncomfortable little pulls. However, during the consultation you will be made fully aware and don't worry we have excellent methods to relieve the discomfort. You are in great hands!




How do I book an appointment?


As our salon is based in the beautiful Rotorua, feel free to phone us at: or email us at hello@africaqueeennz.com and we will swiftly contact you to book your appointment or answer any questions.




I ordered the wrong extensions


Not a problem, we have a 7-day return policy. The extensions must be unworn and in the original packaging, undamaged. Send it right back to us at our address 1196 Pukuatua Street, Rotorua. We can exchange the hair or refund the amount. Otherwise, come in and exchange or refund in-store with us directly.





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